Please keep your payroll support team in US location, it's much easier and fast to solve the payroll problems because they have more professional experience with US tax issues.
We had a small issue with our payroll today, your support team (outside US office) told us that it may require 15 days to make the correction. However, we were able to transferred call to your US office with Shawntia (case#15141263130), she resolved this issue within just five minutes. We deeply appreciate the prompt action and professionalism demonstrated by your US Office team!!! Thanks.