My buddy and I launched a bike repair gig, and customers kept calling for fixes. Needed a site to help us handle that without getting overwhelmed. Checked https://www.mightycall.com/blog/call-center-solutions-for-small-business/ about cloud call center options. It’s got info on stuff like auto-answers and analytics, with cheap starter plans or a free test run, and you can toss in extras like texting or more lines later, all while keeping costs down and simple, which suits us fine.