Bank accounts show that they are connected, but they don't auto update nor do they update with the use of the update button
For several months now I have contacted Quickbooks support to try to figure out why transactions in my bank accounts don't update into quickbooks. The support agents have all gone through the same steps to address the issue.
1. Edit sign in info for each account
2. Use the update button
3. Edit account info
-Disconnect the account
-Reconnect the account
Using the third step shows that the account was updated, however as soon as I begin getting new transactions in my back account they do not show in Quickbooks. Support agents then tell me that they will send my case to escalations. I did hear back once from escalations that my issue had been resolved. It wasn't. The support agents said the best way to get further escalation was to leave a Feedback Message. Seems like a ridiculous process to get someone with higher level knowledge to look at your case!
See case #s 15104562504 and 15106546337 for agent notes. The agents tell me that there is no way to get direct communication with escalation staff, however I would really appreciate knowing the process that is taking place to get my issue resolved.