Better Communication
We've been asking for an update on an investigation number since Friday 7/14/23. The only update we have received is "they are working on it" It has been well over a week. Our whole accounting system is down. The previous tech in the chat tried to help. Today Din would not and refused to connect me with someone from the department handling our case. Stated they could not. But the customer service reps on 7/17 & 7/19 could not. All I received was this link to post in. We have been beyond patient with the issue we are having. It's coming up on month end & a payroll week. We have been a customer for many years, and all we are asking for is update on the issue at hand and estimated date when our accounting will be back up and running.