Help Tickets created
I had a question for Quickbooks Online Help. I had to give all my information, account #, email address, First & Last name. Then I asked my questions, after 30 minutes of Monitor Share with remote session trying to clarify my questions and discern what she wanted me to do. She transferred me to a different deposit. Once I was transferred I had to start all over again. What is name, account #, email, etc. Here is my questions and I finally got the answer I needed. It took me about an hour to get my question answered.
I propose that when a question comes in a Help Ticket # is started with all my information and questions. This way if I get transferred or have to call back, all I have to give is my ticket # and the person on your side can look up all my information and pick up from there.
I have seen this done with other companies and it is very helpful
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Adriana233
commented
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