I had a question for Quickbooks Online Help. I had to give all my information, account #, email address, First & Last name. Then I asked my questions, after 30 minutes of Monitor Share with remote session trying to clarify my questions and discern what she wanted me to do. She transferred me to a different deposit. Once I was transferred I had to start all over again. What is name, account #, email, etc. Here is my questions and I finally got the answer I needed. It took me about an hour to get my question answered.

I propose that when a question comes in a Help Ticket # is started with all my information and questions. This way if I get transferred or have to call back, all I have to give is my ticket # and the person on your side can look up all my information and pick up from there.

I have seen this done with other companies and it is very helpful