Better escalation
Intuit customer service is lacking in an ability to efficiently escalate issues with Intuit Online Payroll and Quickbooks Online Payroll. I spent about 50 chat sessions trying to get a simple access issue fixed. Most of the people that I got ahold of I had explain the problem from scratch, I was disconnected and had to reconnect with someone else and had to repeat everything I had said. I was unable to get someone on the phone. The IVR would just direct me to online chat sessions. There was two people in this experience that actually had some knowledge/experience that was useful. I should be able to get from your Tier 1 people to those knowledgeable people in one call.
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