The work around that needs to be done when you issue a refund or receive a refund/credit refund on QB is too complicated for anyone without accountancy training. It’s fine to do as an accountant, as we understand the double entry processes that need to be put through, but trying to explain all the transactions that need doing when a client wants to do this themselves can cause huge problems and takes much longer to explain than if we just did it for them!! Can’t QB create a refund credit/overpayment option that does all the transactions/journals in the background (in the same way invoices and payments get processed)? It would make life so much easier….