Improve chat support
Difficult problem made worse by bad advice from prior support session. This session started with trying to sell services. He was reluctant to open a session to share a screen. He ended woth sending a video that "might help", didn't have a solution, didn't provide a link for bookkeeping as I finally asked for since he didn't know how to fix nor how to solve my original problem. Prior Intuit support has been pretty good. Last two have been 3 of 5 and 1 of 5 stars.
Robert NOUS Frazier
shared this idea
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Alberto Brandi commented
In today’s customer-driven world, great chat support isn’t just a nice-to-have — it’s essential. Fast, reliable, and user-friendly messaging can make the difference between a satisfied customer and a missed opportunity. To truly improve chat support, businesses need more than just agents — they need robust technology. That’s where Sceyt comes in. Sceyt is a powerful chat API https://sceyt.com/best-chat-api/getstream-alternative and messaging platform built to deliver real-time communication in both mobile and web applications. Whether you're offering one-on-one support, managing group conversations, or handling high-volume inquiries through large-scale channels, Sceyt equips your app with everything needed for smooth, scalable communication.