Difficult problem made worse by bad advice from prior support session. This session started with trying to sell services. He was reluctant to open a session to share a screen. He ended woth sending a video that "might help", didn't have a solution, didn't provide a link for bookkeeping as I finally asked for since he didn't know how to fix nor how to solve my original problem. Prior Intuit support has been pretty good. Last two have been 3 of 5 and 1 of 5 stars.