Social Security Expemptions
We need to have access to remove the social security deduction from an employee in Online QuickBooks. On the desktop version this was very easy and something i could do myself. Now, with online i have to call support every time i get a new employee and ask them to remove the deduction from the employee because the system wont allow me to do it myself. This is extremely frustrating especially when the support staff states they have removed the deduction but in all reality they hadn't, causing issues for my company. I have experienced the lack of knowledge when talking to support on multiple occasions and it has become tiresome. I have spent countless hours on hold with support while they research my question, which keeps me from completing my job duties.
Taylor Buckles
shared this idea
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Jenn Deitrick
commented
I have had this issue with state unemployment exemptions. I used to be able to check the box to exempt an employee, and now I have to call support for every new hire.