How can we improve your experience paying invoices online?

Allow pasting of account number.

Allow copy and paste when entering bank account information. It is currently blocked with a 'for accuracy' explanation. Copy and paste from my own records is much more accurate than typing again by hand.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    12 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Ditto. It is NOT more accurate to reenter data that I more accurately copy and paste from my account. This is a ridiculous requirement, a legacy of old policy and perhaps clueless programmers and managers.

      • Anonymous commented  ·   ·  Flag as inappropriate

        If you want to make it more accurate then prevent copying the account number from the first account number field. But preventing paste into the second account number field just increases my frustration level, and increases any chance of error.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Stop doing this! This is MUCH WORSE security than allowing pasting! It opens the door for key loggers. If I copy from my password manager and paste it twice, I NEVER TYPED IT AT ALL. I do document.activeElement.value='<account_number>' in the javascript console to get around this idiocy, but the people who wouldn't know how to do that are the same less-technical users who are more likely to be taken in by key logging malware.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes, the current form design is idiotic. I always copy and paste the account number from my online banking. Doesn't make any sense to force me to retype it...

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is accurate. Even typing this comment I made a typo; copy-paste is the proper method.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Moreover, pasting my account number from my password manager defeats keyloggers. I'm not sure what threat vector blocking paste is meant to defeat, but it doesn't improve security (and is easily bypassed with document.activeElement.setValue). It hinders the legitimate traffic and doesn't even slow down fraudsters.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is an absolute must. Denying copy paste is incredibly stupid and a terrible anti-pattern thought up by people who are so out of the loop it's atrocious. I can understand the double entry, really I can. If someone it typing it in by hand twice, then it's not terrible practice to see if they made a mistake in one of the entries. But for those of us that keep these pieces of information in secure, easy storage, it's an incredible waste of time and hostile experience. Telling us we're doing something bad or wrong when, objectively, what were doing is in every respect better.

        Fix it.

      • Frank commented  ·   ·  Flag as inappropriate

        "To ensure accuracy, please retype your account number" YOU IDIOTS! Pasting your account number GUARANTEES accuracy, typing it DOESN'T. There is 0% change you can paste the number wrong. duh...

      • Anonymous commented  ·   ·  Flag as inappropriate

        Absolutely allow copy and paste. I use a Lastpass, a password manager that keeps all this data securely on my PC. When I copy it, I know it's correct.

        After you design a system, try it yourselves and test the damn thing with people who will actually use it.

      • Jason Meeker commented  ·   ·  Flag as inappropriate

        I concur, this if anything promotes inaccuracy as a user has to type out something that they might normally not. As this doesn't promote security either it seems like a useless "feature" that does nothing but add time to paying an invoice.

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