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Thom

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  1. Accepting credit cards on invoice.

    5,519 votes

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    530 comments  ·  QuickBooks Invoice Payments Portal  ·  Admin →
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    Thom supported this idea  · 
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    Thom commented  · 

    QuickBooks Customer Success responded: "The payment method type is decided by the merchant."

    Who cares? You're providing payment processing, and the customers of your customers are coming away feeling like there's something unsafe and/or underhanded going on.

    The merchant I'm dealing with doesn't provide credit card payments because you, Inuit, make it a pain in the ass to offer. That is not their fault, it's yours.

    Instead making your customers the scape-goat, how about just doing the right thing and taking all standard methods of payment?

  2. Allow me to paste my bank number in both fields

    49 votes

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    2 comments  ·  QuickBooks Invoice Payments Portal » Form  ·  Admin →
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    Thom commented  · 

    Not only is this an anti-UX pattern, it's actually promoting inaccuracy.

    Thom supported this idea  · 

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