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Fix error "Error. You can try again, or come back later and try connecting then"

Kept getting "Error. You can try again, or come back later and try connecting then," with no explanation of what the error was. Kept trying multiple times over multiple days, still received same error. Finally tried a different credit card and it worked. Still unsure the root cause. Need to update error message to provide explanation, e.g. "American Express not accepted by this vendor." or "Card declined." or "Unable to process this credit card, please try a different card or contact your bank." etc.

25 votes
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  • don@globephotos.com commented  ·   ·  Report

    Please update your UI to give some kind of clue as to what this error is... is it an API error? CC declined? I have no idea based on the error message

  • Yun Tang commented  ·   ·  Report

    Oh no, I just on board QBO. If I have seen this earlier I would have on board Xero! >_<

  • Tim commented  ·   ·  Report

    I'm seeing the same issue => Error
    You can try again, or come back later and try connecting then

    I've tried the past 2 days to pay my vendor, but keep getting this error.

  • Philip Hurlston commented  ·   ·  Report

    This error just happened to us. The client tried from their laptop and their phone and received the same error. I tried from my computer with their credit card info, and same thing. I also tried my phone. But then I sent myself an invoice and it worked just fine, and another customer just paid their invoice. This error message is unacceptable. QuickBooks needs to do better with the error message telling you what is wrong.

  • Pamela commented  ·   ·  Report

    Agreed - when running customer payments it very important to know what the actual is!! Do I call my customer for new card information or restart my internet?? How am I supposed to know??

  • Greg Hill commented  ·   ·  Report

    Why has this not be fixed or at minimum have a clear understanding of what is wrong?

    This is happening to my client who is trying to pay a past due bill.

    I finally got him to pay AND THE SYSTEM IS STOPPING HIM!!!!!!!!!!!!!!!!!!!!!

    Please respond and tell me what is being done.
    Greg Hill

  • Anonymous commented  ·   ·  Report

    I have tried and tried yo use this system to pay a bill. The agency who is supposed to get the payment is zero help. There is nothing in the internet that helps. What is the use of using your system if I can't make it work????? An get a ERROR that doesnt tell me what the problem is.

  • Peter Wise commented  ·   ·  Report

    Agree - this was very confusing. It was definitely a card decline error from my credit card and worked perfectly after I resolved the issue... should really say what the problem is exactly.

  • K Wooten commented  ·   ·  Report

    Yes! Message is not clear. VERY MISLEADING. My problem was that I did not have enough available funds to process the transaction. But - when error message says come back later & try again, it seems as if there is a connectivity issue, not the real problem of not enough funds available. Finally figured this out after multiple attempts, including trying different browsers & different devices.

  • Ed Chmiel commented  ·   ·  Report

    This only happens if I log in. Paying without logging in works fine. This needs to be resolved, its really a pain.

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