As a fairly new customer, I got my email on my laptop. Due to the size of the screen limitation, I did not know to scroll down. I opened up the attachment and there was no address to send a bill. I had to call Tony during his busy day and figure it out.

For future new clients, it might be helpful to say the attachment is for printing out a copy of the bill....and a notice up high that says to scroll down to pay the bill online. I hope this makes sense. Thanks Tony and the Mrs.