How can we improve your experience paying invoices online?

Ability to Pay Remaining/Outstanding Balance

Have the ability to pay multiple invoices in just one payment - When there are multiple invoices outstanding, I would like to select which ones or all to pay in one payment instead of having to pay them all individually.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    38 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I would prefer the 'pay now' link appeared on the statement rather than the invoice. That way they could see total owed at the time of payment. Many have missed late payment or interest and have to make an additional payment.

      • Leah Swain commented  ·   ·  Flag as inappropriate

        Please allow customers to pay multiple invoices with one payment. This is a major turn off to many clients when looking to purchase.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes, please allow customers to pay online from a statement, as they can with an invoice.

      • John Mullaney commented  ·   ·  Flag as inappropriate

        We (and our clients) need this feature, We request that QB allow the client to pay for all outstanding charges with one payment. This seems like a minimum feature for any online payment system. Better yet, is to allow client to pay one or more invoices with one payment. AND/OR give QB users a way to combine multiple invoices into one single invoice to send to our clients. The original invoices would be voided and marked "combined into invoice #123".

      • MRust commented  ·   ·  Flag as inappropriate

        I agree with this. I contacted Quickbooks and they advised this was possible, but Quickbook's customer (we are the user's customer) said he contacted them and this was not possible.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I want the total amount due including past unpaid invoices to appear in the amount paid field. AND I want it clearly stated that I can prepay even more if I choose to

      • Anonymous commented  ·   ·  Flag as inappropriate

        unfortunately, due to a debit card mishap, my payments were declined and my monthly services were not paid. This led to some serious delinquency on my part. Thankfully, I have a wonderful company that till rendered their services and continued ton clean and service my pool. currently, I am trying to pay my outstanding balance and have been going through my e-mail to pay each invoice individually. So far I have paid 4 months worth of invoices. It would be so much easier to pay if my outstanding balance was carried over month to month. I did not know I was so far behind in my payments because I was signed up for auto pay and the monthly bill only reflects the services for that month. what a pain in the arse.

      • Robin commented  ·   ·  Flag as inappropriate

        I would also like to view multiple invoices when I sign in and select which ones I pay.

      • Big Mike commented  ·   ·  Flag as inappropriate

        Yep, Need to be able to pay older invoices as well. I realize that means you need to track all your customer's AR which can be problematic given they can have various misapplied manual payments and credits. You should have a way to 'Lock' the transaction in their books once electronic advice has been sent.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'm trying to pay for the regular weekly three thirty-minute dog walks and trying also to add the payment of six dollars for his trimming my dog's fingernails. It may be problematic trying to pay for my dog's fingernail trimming.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Show total due that includes ALL outstanding invoices. That should be at the top, not the bottom.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes, I so agree with this! I am used to an invoice having the total that you owe. I thought I was all paid up, but found out I hadn't paid an old invoice. I want to see the total that I owe. I also want to see my past payments listed

      • Anonymous commented  ·   ·  Flag as inappropriate

        I would like to see list of open invoices. Then check the ones to pay or part pay. It would save a lot of time and verify that your balances are correct...... Thanks

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree with Jim. This is the most annoying thing that I can't pay any forwarded balance!!! It is really rather outdated software if I can't do that.

      • Jim commented  ·   ·  Flag as inappropriate

        The ability to pay statement balance or previous balance due as described is VERY IMPORTANT.

        PLEASE FIX/ADD THIS FEATURE!

      • Anonymous commented  ·   ·  Flag as inappropriate

        great idea. Much more convenient than paying individual invoices when there is a balance due.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree wholeheartedly. Please do this for us- Termsync does it and it is lovely. -Susan

      • Melanie Cook commented  ·   ·  Flag as inappropriate

        I was unable to see the past due amount and had to leave the page to view the note on the invoice in my email... very inconvenient.

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