Anonymous
My feedback
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Anonymous
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PLEASE, PLEASE, PLEASE make the PAY NOW button an option on statements. YES, this is absolutely a must for so many of us who send out a large amount of monthly invoices. We provide a monthly service and all our client's are issued invoices that are due upon receipt.
Like most of your customers using QB, we have clients who are notorious for paying late which requires us to send them statements. Some clients will owe, not only the current invoice, but two or more invoices that are past due. When they want to pay the full balance shown on the statement, they find there is no way to pay for all their past due invoices in one fell swoop. WE have to go back and resend them each and every individual unpaid invoice, and in order for them to pay their total balance due, THEY have to go into each individual invoice and pay each one separately. Also, before I resend each of those invoices, I have to go to the message that is sent with each invoice email and change the verbiage to reflect the correct date associated with that particular invoice. It's ridiculous we have to spend so much time on a task that could so easily be remedied by making the Pay Now button an option on statements. Several client's have gone to pay their most current invoice and tried to include the past due amount along with the current payment. They aren't allowed to do this. This in itself has caused me to question my choice of using QB - it's that frustrating.