I'm expressing my deepest disappointment with Intuit’s apparent disregard for its customers, despite being a company valued at a staggering $180 billion. It is truly baffling that a corporation of your size and resources has failed to invest in basic functionalities that your users have been requesting for years.

The lack of an autopay feature is inexcusable. This is a fundamental service that should have been implemented long ago, considering the financial nature of your products. But what is even more astounding is your failure to provide a simple automated reminder function. This would be a minimal effort, possibly requiring half of an intern’s day, yet it would significantly improve the user experience.

Given the resources at your disposal, the decision not to invest even a sliver of them back into enhancing your product offerings and user convenience is both disappointing and short-sighted. Your customers are your most valuable asset, and it’s disheartening to see such a glaring oversight in customer care and product development.

The least Intuit could do is demonstrate some semblance of commitment to the people who rely on your services daily. A simple investment in quality-of-life improvements like these would go a long way in showing that you value your customers and are willing to evolve with their needs.

I hope this message serves as a wake-up call for your team to prioritize the features and functionality that truly matter to your users, but won't be holding my breathe.