Notifications when ACH payments do not process
On two occasions, a customer has paid me but the payment was disputed by the bank for one reason or another. One reason was a typo on the customers part the other was insufficient funds. The QB program shows it paid but the funds never hit my bank account. The issue is that I am not notified that there is a problem but in my books it shows paid and everything is OK. I have only been able to figure it out by either noticing the deposit being less than expected or seeing it in my undeposited funds account. I don't think QB should record the payment as paid until it clears my bank account. I have also noticed that when a customer pays via ACH, QB adds it to my QB account balance before the payment clears the bank. As far as I'm concerned, money out, QB balance should be ahead of the bank and money in, QB balance should be behind the bank.