Notify Payer of Returned/Failed Payment.
If a payment is rejected for any reason, the payer should be notified that it happened AND have the ability to see if an account number was entered wrong and the reason for rejection of payment. Just got off the phone with customer service- as a payer, they can’t pull up my transaction history (even with the transaction ID and invoice number) without the payee (the person providing the service) involved due to security reasons.
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