If they want folks to weigh in, it might help to make the sign-in step a little smoother. I’ve seen a lot of people bounce the moment they hit a login wall. A quick note about why signing in matters could also calm nerves, since support pages sometimes feel sketchy if a phone number pops up without context. Little tweaks like that can make the whole thing feel more user friendly.
If they want folks to weigh in, it might help to make the sign-in step a little smoother. I’ve seen a lot of people bounce the moment they hit a login wall. A quick note about why signing in matters could also calm nerves, since support pages sometimes feel sketchy if a phone number pops up without context. Little tweaks like that can make the whole thing feel more user friendly.