The Qantas refund policy varies based on fare type and booking conditions. Fully flexible tickets are generally refundable, while discounted or sale fares may be non-refundable. However, passengers can often receive a travel credit if they cancel eligible bookings. Refunds for involuntary cancellations (like flight disruptions) are typically allowed. Requests can be made online via the “Manage Booking” section on the Qantas website.

https://airlines-updates.com/blog/qantas-cancellation-policy/