You could have a human being available to talk to (via telephone) for those of us who have questions that cannot/will be answered online
FYI - your online-only business model is so isolated and remote from customers (deliberately so, I am sure) that in future I will only patronize businesses that actually allow for questions and answers via phone (a startling idea, I realize). This is my last order I will place with your firm - for this reason. Good luck with your surprisingly unaccountable approach in the years to come!
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