If there is a problem with an account - CALL THE CLIENT, don't hide behind e-mails!
Ever heard of calling someone when the account is past due? Our credit card was compromised and the bank issued a new one and I "thought" all creditors had been updated. Next thing I know, the GPS is shut down for non-payment! Classy move. yOUR E-MAILS WERE GOING TO MY SPAM FOLDER AND i HAD NO IDEA UNTIL i STARTED RESEARCHING THIS after the account was suspended.
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Troy Lusk
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