Undo reconcile
Please give us back the ability to UNDO an erroneous reconciliation.
I made a stupid but simple mistake. I missed out reconciling one month's credit card statement due to a misfiled paper credit card statement.
It was very obvious next month, and would have been very easy to fix IF I'd been able to undo my incorrect last reconciliation. But Oh no. I cannot undo the reconciliation like I could on QB desktop. WHY NOT? I have the audit trail turned on. I'm not a crook. I'm just trying to grapple with the usual business bureaucracy.
I now have to pay my accountant to press the blasted undo icon. WHY?
This is made worse by the fact that he's so busy with bigger and more important accounting issues for other clients, that I've been nagging him for 5 weeks now to undo this, and I'm stuffed until he does. Late VAT returns, cant do estimates, invoices or other usual things in case it all disappears when the reconciliation is undone, and then I have to do it all again.
barry sunley
shared this idea
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Aaron Huffman
commented
Every Accountant I've ever worked with has had to be held by the hand and walked through this by me in order to be able to undo the reconciliation. Many companies I've worked for do not have an Accountant User because their accountant is not a strong Quickbooks user. Strong understanding of Quickbooks is not, and should not, be a primary consideration in picking an Accountant. The fact that QBO Support can't even help me is just salt in the wound.
I have yet to encounter a single individual who does not despise this technical flaw. And that includes Users, Accountants, and Intuit Support staff.
I have had to deal with this issue nearly a dozen times in the past few years for multiple companies, and every single time it's a headache. Especially since some reconciliation issues were caused by QuickBooks itself suffering a technical error, and then they can't fix it.
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Anonymous
commented
The fact that could do this the last 12 years in my desktop version and I can't do it in my online version is completely ridiculous. It's my account, it's my business, I have done it for 12 years and you won't let me do it.
Get up to speed Quickbooks!!!!