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Michele Pokuta

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  1. Turn off Sales tax based on location!!

    58 votes

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    11 comments  ·  QuickBooks Invoice Online Checkout  ·  Admin →
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    Michele Pokuta commented  · 

    When I apply a discount on an invoice with all service items where nothing is taxable, sales tax magically shows up as a negative amount. There shouldn't even be a sales tax calculation at all. I don't know how many invoices this has affected but I have lost all confidence in QBs sales tax reliability. When I toggle to calculate the discount after tax it calculates the wrong amount of tax. It is based on the full amount instead of taking the discount into effect. I spent over an hour on the phone with tech support and they suggested I calculate the sales tax with a calculator and put in the correct amount myself. I almost fell off my chair when they said this. It also wants to calculate based on the shipping address even though I turned off shipping. I have lost all trust in them and will have to go back to when they made these tax changes, look at thousands of invoices, and probably file amended sales tax returns. When did they make this change?

    Michele Pokuta supported this idea  · 

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