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1. Ability to Pay Remaining/Outstanding Balance

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   168 comments  ·  QuickBooks Invoice Payments Portal » Paying Outstanding Invoice Balance  ·  Delete…  ·  Admin →
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   Cary Reneau supported this idea  ·  Mar 14, 2017
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   Cary Reneau commented  ·  Mar 14, 2017  ·  Edit…  ·  Delete…

   Exactly! If a customer does not open the invoice, they will not see the past due balance. The email only shows the new invoice amount in the body of the email, making it very confusing to the customer. Either don't include the amount of the invoice in the body of the email (forcing the customer to open and read the invoice), or add two fields in the body of the email, showing "Past Due Amount" and "Total Balance Due" to go along with the New Invoice Amount. I'm very surprised that this has not been address by now.

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