The mobile app has a lot of User Experience problems. First one is the account and routing number instead of a debit or credit card entry fields. This is standard pretty much everywhere and the information is generally pre-loaded into the phone. I had to go get my lap top so I could use my phone to pull up the bank info, or I would have been slowly switching from one mobile page to another trying to remember numbers. ALSO a user can not submit information to help feedback in mobile without paying first. It looks and feels intentional, which is malicious programming and really aggravating to your users. Or the issue is that you don't have a competent design/programming team. Neither is a good or professional look for a company the size of Intuit QuickBooks, who should have advanced levels of UX maturity within their organization.