Nothing real bad here just a couple things I noticed this round. First thing is I get so many emails from Knapp during the process it's hard to pick out the important emails. I just delete most of the emails because they aren't important or are just advertising. That's auto delete. So I'm pretty sure I sent the first couple emails telling me the return was completed straight to the trash. Maybe if a different format could be used or from a different email address would make it more noticable. The second issue is that my return cost over $1700 which left a $1400 payment. Then the emails and texts were expecting payment immediately, that would create a cash flow problem for me. I had to wait until I got some money together for a payment that large. Instead of sending daily emails asking for payment, maybe engage with the customer to see what the plan is to pay and if there is a date when they can pay it. IE I had to wait for a paycheck to come in, or maybe someone has to wait for funds to transfer in from another account. As the customer, we have NO idea what the cost is until we get a bill, and then daily emails and texts to pay it when we had NO idea when it would be done or how much it would be in advance. It takes time to be able to react to these large invoices.