I'm happy with the online paying experience, but I do not like: #1 that I cannot know the amount of the repair BEFORE the work is done & not even until I receive the bill in the mail. People need to be able to choose if they can afford the work , or #2 if they can do it at that time, & #3 not have a big surprise/shock when they receive the bill via e-mail. We came to your company because we love Jeff & had used him for all our needs previously for years when he had his own company, but we do not appreciate this billing practice at all. Much as we love Jeff, having second thoughts because of this issue.