Matching credit card payments with invoice
In the months of October and November I have been having a problem reconciling the monthly bank statement. The Qb's is not matching the net proceeds received from the bank. IE: The bank deposit is $4400.04, the matching invoices total 1470.00. After checking the paid invoices and making the merchant services charge, of(- 9.96), it shows the proper amount of 4400.04 and it is saved. Upon perusal of the Bank Register it shows separate invoice totals. This is unacceptable and impossible to reconcile. SO, I delete the invoices showing in the register and it throws $4410.00 (the original total of the invoices, before the 9.96 is subtracted, and not received from the bank) back to the banking page to match. I have talked to your experts and they don't have an answer. If you will check my file you will see the problems we have had. Now I have 4410.00 to be matched and nothing works. I have tried making a split transaction, doesn't work. I am at my wits end. This is not the only transaction . Mia, case #518616176 was excellent, any of the other just are a "guess and by golly" Allyn should be fired, knows nothing, talked to him on 12/22 @2:36 ++; just falters along and does things that I know doesn't work. I really need a resolution to this problem, I have walked thru with your rep as to how I do the matching and I am doing it correctly. I saw no other subject to post this under.