Lee Balaklaw
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1,115 votes
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Lee Balaklaw
1 result found
I set up auto pay with my clients checking account number, all of the forms Quickbooks required, followed all of the instructions to the letter regarding settings, specifically Quickbooks Payment Bank. The transaction did not process when I invoiced the client. I spent 2 hours online with a chat session with a rep who checked all of the settings that were correct. The chat agent had not clue how to fix this and I never got a follow up email that I was supposed to get when this was escalated. My client is ticked off because this is not working. Why is Quickbooks customer service so hard to access, so difficult to use, takes so long, and so terrible with follow up. If this nonsense with Quickbooks keeps up I will find another vendor to provide invoicing and payroll services.