PROBLEM: We have multiple instances of payments that have been disconnected from invoices months after they were logged. Please help.
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Angela Leon
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Carol Constantino commented
This embarrassingly happens to me when the card expiration date is before the end of the contract period. Find a way to flag these accounts and notify the card holder 30 days prior to the expiration date and request new card information. I personally have made this mistake and honestly wait for the business to contact me to update. Problem solved.