I pay my bills on time. It's important to me. However, I have had two late payments in the last two years, and it's because of your poor communication. You send one invoice, which may or may not end up in my inbox, because it looks like spam. You send no reminder/follow-up emails, if the invoice hasn't been paid. Instead, you just quit coming to mow my lawn without explanation. I need better communication and follow-up, especially if you want to be paid through an email link. Thanks.