The invoice should automatically deduct the full payment. Right now it only deducts the monthly fee, and the rest of the payment sits on the books as a credit. When I make a payment I can't instantly see my new balance due. I have to call Reggie, let him know I made a payment and ask him to add the credit to my balance due. This is makes paying down my bill complicated and troublesome because Union Storage accounting system is tricky and cumbersome.