I do not believe this billing system provides clear or accurate accounting.
My method of payment is not consistently recorded. For example, a payment made on 9/22/2025 appears only as “Payment #1909,” with no explanation of how it was paid. Since that time, my billing and payment history has not been presented in a way that clearly explains what I owed, what I paid, or what remained outstanding.
I have received individual invoices that say “Pay this amount,” even when that amount was not the full balance actually due to the business. I also did not consistently receive statements showing my full account balance. I received individual invoices that appeared to represent the amount due, while older balances remained outstanding in the background.
As a result, I believed I had paid what was being billed to me when an older balance was apparently still being carried forward.
Late fees were then added repeatedly. The repeated $25 late fees increased the cost of the affected invoices by approximately 21% overall, which is substantial, particularly when the billing system did not consistently show my full account balance or clearly identify all payments.
In my view, a billing system should not allow repeated late fees to accumulate when the customer is not consistently receiving statements that clearly show the entire amount due, prior unpaid balances, payments, and credits.
The descriptions of services are also not consistently clear, and payment methods are not fully documented. At least one payment method is unidentified, and I found a discrepancy while reconstructing the account.
I am extremely dissatisfied with this system. It does not give me a clear, reliable understanding of my entire account balance, payment history, service history, and amount actually due. A customer should not have to reconstruct months of invoices, statements, and payments simply to determine what the business claims is owed. DO Better!