include a bx to check when bill received, If customer does not receive a bill obviously cannot check that box ---- have software programmed to RED FLAG customers that do not RETURN check box as received. INVESTIGATE and resend bill. My thought is unfair to charge a late fee when no bill is received.
TONIGHT 9 NOV 21 AT 11pm I paid my Nov bill which I did not receive until this afternoon after many texts requesting BILL text ANSWER was "sent to AOL" (YES I SEARCHED ALL AOL FILES ...LATEST WAS OCT BILL FOUND IN SEARCH. ) AN HOUR OR TWO LATER I DID FINALLY RECEIVE AN INVOICE/BILL WITH A LATE FEE!
PAID 9 NOV 21 AT 11 PM HOWEVER MY RECEIPT SHOWS
PAID 10 NOV 21.....WRONG