Support representatives truly need to be better trained. I have spent countless hours on the phone with support because they have no idea how to help me. I have had support staff tell me things that were absolutely wrong and gave me instructions that were completely misguided. This lack of knowledge causes a huge strain in my ability to perform my job duties; its hard to solve simple problems when the support staff meant to help you constantly gives you incorrect information. Also, the time it takes me to get a simple question answered is absurd. Yesterday i called in with what started as a simple question that lead to more than half of my shift being wasted on the phone with a rep that did not even understand my question in the first place and ultimately didn't resolve my issue. Support reps have argued with me on my companies exemption from social security and have asked for paperwork stating our exemption (which i do not need to provide because what our employees are exempt from and what they are not is our responsibility to know). I have just had such an overall terrible experience every time i have to call that support line.

The mobile app allows the convenience of using QBO in public areas or in front of customers. However, the customer tab displays a header with "sales in last 90 days" and totals for open balances. I don't need this information at my fingertips, and I really don't need a customer or bypasser to see this information. I'd like to have the option of toggling this sort of information off, specifically in the Customers tab. This would allow me to not have to hide the screen from the eyes of others, and to complete tasks such as having a customer type their email address into their customer file without worrying that a mis-swipe will send us back to the customer screen and display financial information.

More generally, I would also like to customize my Home tab to display only the information I want, with the idea that I could make the Home tab public-friendly.