I suggest you ...

QBO Needs a Downloadable Backup and Restore!

We just found out that Intuit does not keep backups of our accounting data online so that we could not restore our company to a previous point like we used to be able to do in the desktop version. We find this unacceptable and at this time we would not recommend QBO to anybody based on this major flaw.
These are only a few reasons why restoring to a previous point may be necessary:
1) Angry employee changes/deletes transactions maliciously before quitting
2) New bookkeeper decides to rename all the accounts to a system they like but that confuses the rest of the company and transactions are placed in wrong places
3) Employee decides to go through all transactions of a certain type and change them, then realizing it was a mistake after having spent days working on it

I've seen all of these myself over the years. How many other scenarios there are where you wish you had a backup to restore to?

We've been using QBO for a couple years and I have to say I always assumed there would be backups of my data like all good cloud services provide. I've spoken to several support reps about backing up my data and they tell me that Intuit is not responsible for my data and I would have to recreate all transactions if something happened to them. I've tried using the Export feature to create backups but it's cumbersome since it requires Internet Explorer. How is this not a feature already? With the desktop version we'd backup every few times we closed the company files. If you don't want to store the multiple backups, how about giving us a single click option to download a backup, plus a feature to restore to a backup from file? Or even better a way to simply roll back to a previous date.
QBO needs to implement a downloadable backup. The backups that Intuit makes and keeps are just for the sake of maintaining the current data. But there's no historical backup you can reference if you want to roll your file back to a previous version, e.g. after you made many significant changes and need to undo them. This is a major issue and might force us to leave the QBO product.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    183 comments

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      • J Terry commented  ·   ·  Flag as inappropriate

        I assumed that by using the online version of QuickBooks, this was an automatic feature. I will be looking at alternatives. Having a fully, easily restorable backup is the first item of business for any data system. It is unbelievable that this feature was not included in the online version of QuickBooks from day one.

      • Anthony Bonomini commented  ·   ·  Flag as inappropriate

        I also raised this The answer I got was:
        Restoring previous copy only applies to offline/desktop accounting softwares like MYOB or Reckon. Even Xero does not have that, common for online accounting software is to purge the account to start over.

        OMG - Start over.
        Reenter ALL transactions, Wages, Invoices, purchases, products, customers etc.
        Do they have brain damage!

      • wil commented  ·   ·  Flag as inappropriate

        We have stopped using, recommending or even talking about QBO because of this.

        Under review since 2015... Don't have a lot of faith!

      • Michael Yoon commented  ·   ·  Flag as inappropriate

        I am shocked that such an information security and policy gap is missing. I have been exploring a move to QBO and now will be staying on the desktop product and canceling this POC. As a 20+ year CTO of companies of different sizes, I am appalled that a SaaS company with this many clients is lacking such a basic feature for so many years.

      • Hugues commented  ·   ·  Flag as inappropriate

        Or at least give an option to do a snapshot that is stored on your side. Then we can restore to that point in case we want to try some transactions or something goes wrong on our side. That way we don't have our data to run to the competitor, so we are still locked here, but we have the flexibility of doing our non-downloadable snapshot and going back to a point in time.

      • Anonymous commented  ·   ·  Flag as inappropriate

        There are three aps in the AP store in QBO that are worth while exploring which all do backups.

        - Rewind (free up to the first 2,000 items) has a few limitations but handles at least 90% of all critical items to back up. Low risk to try and likely a life saver in an emergency.

        - Backup Circle - ($5 / mon) - read details to see if it fits your needs
        - Chrono Books - ($10 / mon) - continuous backup - very robust -

        THESE ARE ALL IN THE AP ADD ON SECTION OF QBO - 3rd Party solution integration providers !! Yes I agree should be a standard feature of QBO for any of their products but frankly if you don't want to wait on Intuit, these are probably good solutions to at least be aware of !!

      • CaBathtubs commented  ·   ·  Flag as inappropriate

        I completely agree with this statement. Our companies should be able to download all of our data from QBO. This is another very serious deal breaker for our company. With QB desktop we would easily back up our files when necessary and have multiple back ups ready just incase. Even if QBO is saving information to the cloud; it's our information and we should be able to download it whenever we need to. An option to download a backup to QB Desktop should be available so that any time I have new information on QBO that I want added back to my desktop as a back up, can be downloaded whenever necessary. Please fix this as this is one of our top 3 deal breakers for using QBO and we haven't even been using it that long.

      • Julie commented  ·   ·  Flag as inappropriate

        Yes! "Click to download" a backup that can be restored in QB Desktop or QBO in the event of a cloud-based catastrophe, or the closing of a business.

      • Sheila C. commented  ·   ·  Flag as inappropriate

        "Anonymous" links are to USA websites, and I think, having looked at them, that they only apply to the desktop versions (backups then held online for a monthly fee) so not much help for QBO users.

      • Rob commented  ·   ·  Flag as inappropriate

        Intuit,

        The verbiage in this link is very misleading and false advertising.
        https://community.intuit.com/articles/1501992-intuit-data-protect-frequently-asked-questions

        "Intuit Data Protect only works with QuickBooks 2011 and newer, while QuickBooks Online Backup works with all versions of QuickBooks. You can run both services concurrently, although there's no reason to have QuickBooks Online Backup if you're using Data Protect."

        I would suggest you get on this and make it happen asap.
        Something like this should of been included from day one.....
        How can you sell a half baked product?
        You have a ton of subscribers and it sounds like a class action suit to me.

      • Ryan Martel commented  ·   ·  Flag as inappropriate

        Well the other option is that we 'all' repeatedly copy and paste the above in to the feedback function until the server crashes.

        At least this might gain someones attention?!?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes I also agree , this is horrible, sometimes the bank feed gets corrupted. ONE SHOULD BE ABLE TO ROLL BACK TO A PREVIOUS COPY! or leave Intuit and find another company

      • Nick Rabbets commented  ·   ·  Flag as inappropriate

        A one-step back-up facility to your own computer/hard drive would ensure that any loss of data did not completely stop business. I'm surprised this is not a legal requirement in the US, I thought you had to keep back-ups of everything.

      • Melissa commented  ·   ·  Flag as inappropriate

        How is this not done automatically by QB, considering the legal requirements that all clients face? The Internet, the cloud, the world wide web -- none of it is guaranteed forever or even to be at 100% all of the time. It is appalling that this does not exist. I seriously need to research other options to QuickBooks now. This is very bad.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Completely Agree!! We absolutely need a one touch backup of all records INCLUDING ATTACHMENTS. An added bonus would be direct integration with DropBox!

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