I suggest you ...

Make the user rights more flexible and customizable

more flexibility for users would help my company. I am a small business owner and need to concentrate on administrative; book keeping matters. I would love to have our staff have access to our vendor information without having access to the register or have the ability to write checks. This would enable me to hand off vendor invoices for entry and free my time considerably. Unfortunately your on-line version is quite limited. We used your contractor edition software years ago and found those user features worked quite well.

Any help with this matter would be greatly appreciated. As our company grows, I can say that without greater user flexibility, unfortunately we will have to make a move to another program that is slightly more diversified.

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    Lisa Nixon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    273 comments

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      • Paul commented  ·   ·  Flag as inappropriate

        Need to be able to give different programs areas such as: Expenses, Incomes, Payroll, Banking accounts, Reporting, etc. access independently; as well as the level of access: No access, View Only, Edit & View; Administrative... Right now I cannot set up users for the Work tab to pull / respond to requests because the people would that be responding to my requests should not be able to see the rest of the the QBO data.

      • Frank Harper commented  ·   ·  Flag as inappropriate

        Must be able to restrict a user to see just the transactions ( i.e. expenses) they have entered.

      • Mike commented  ·   ·  Flag as inappropriate

        Just had a long session with on-line chat. I cannot believe that any Junior in the business who inputs data MUST be given access to every employee's pay up to and including the CEO! Yes, Banking is not available, yes, Employees Tab limits information, but then under Expenditures the whole Company Payroll is visible.
        This is totally unacceptable ....... Having read these comments however it is unlikely there will be any change in my life-time .....

      • Patti commented  ·   ·  Flag as inappropriate

        Need ability for our "new Hire specialist" to add new employees ONLY. Can't edit or see banking, expenses, sales, reports etc.

      • Patti commented  ·   ·  Flag as inappropriate

        Need ability to have managers access their own credit cards in banking to approve their purchases and post them to correct account. BUT don't want them to see other bank accounts.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We have just installed a new sales system for our company which interfaces with QBO. I am shocked to find that I cannot restrict access through the user rights so they cannot see certain things (taxes/forms due, etc). I need more options to allow/restrict certain areas of the program for different responsibility levels for my users. I'm seriously considering moving to a new accounting software if this cannot be accomplished soon. Thanks

      • JS commented  ·   ·  Flag as inappropriate

        My suggestion is to have a read-only account for oversight without potentially risking changes (especially without the ability to make backups of our books.)

        As a nonprofit/charity/church administrator,
        I want to provide my board treasurer with the ability to verify our finances WITHOUT providing them the ability to change anything
        so that I can comply with oversight policies but not put at risk the security and integrity of our finances.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We need our church count team to be able to print the Deposit Ticket and Deposit Summary and/or have access to a report they can run that will list all of the payments received and sales receipts, sort/subtotal by payment method, and then give a grand total.

      • CaBathtubs commented  ·   ·  Flag as inappropriate

        I have sales representatives that need the luxury of creating, sending and converting estimates and invoices. However, they do not need access to our A/R reports, or be able to add/edit/delete products or services we sell. They only need access to view estimates and invoices and create them. Any other information should not be available, if we do not approve it. We, the company's using this QBO service, should be able to decide and determine how much access our users have. After all that is how you advertise your product. So it should be up to the individual company to preset the specific access each user has, whether it be the entire (Customer & Sales) section, or only a specific line item. Please fix this as this is a very important matter to our company and if not fixed will ultimately result in us terminating our contract.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I do the final accounting myself, but use a book keeper to do the leg work. There are some payments (e.g. owner's salary) that I don't want my book keeper to know. There should be some level of user restrictions that lets me remove the possibility of seeing and editing expenses once entered by a book keeper.

      • Lauren Potempa commented  ·   ·  Flag as inappropriate

        Broader permission options are particularly important within your new WORK feature. We need everyone to be able to assign projects/tasks to others (not just themselves as basic users). Currently, only those with full or admin permission are able to assign to all users.

        The new WORK functionality with broader assignment capabilities would be a game-changer for QBOA and keep people from looking outside for these basic task management capabilities.

        This should be a simple product change with a huge impact.

      • Vincent commented  ·   ·  Flag as inappropriate

        I like our sales team access QB and generate estimate/ quotation directly. But I don't want them to be able to download any of the reports. Right now, even with the 'Customer/ Sales' access, they can simply download a nice list of all customers with their revenue/ expense history. No good. Let Master Admin choose which reports OR No report at all.

        You could have an additional 20 users in your system if you have this feature, and FAST. Cheers.

      • Joel V. commented  ·   ·  Flag as inappropriate

        Specifically, there should be an option to allow a user to only Receive Payments (for Quickbooks Online Payments. When a customer calls in a credit card payment for an invoice I don't want my front desk to have FULL access to all financials just to take a payment. Ideally a mobile app for this, too.

      • nissar commented  ·   ·  Flag as inappropriate

        I bought Tally ERP 2 years back because QB was lacking this feature,2 years down the line still no progress.

      • Corona Beer commented  ·   ·  Flag as inappropriate

        Hello, Chums please make this a top priority as this so called service that quick books has give me is absolute rubbish. I'm leaving also. :( NOT HAPPY JAN.....

      • Jim Beam commented  ·   ·  Flag as inappropriate

        We wish that this could be done before Christmas 2017 THIS IS SHOCKING. Many people on here are leaving QBO I can see why. Get a wiggle on please. People should start harassing them. This is a Joke I can't run my business while let all of my employees see all my valuable information. at The moment they keep running to me every 2 minutes (NOT JOKING HERE) Just so I can set up new accounts for them. I Can honestly say Quick Books Online is Shocking at getting this done. SHAME ON YOU YOU HAVE JUST LOST ANOTHER VALUABLE CUSTOMER IF I COULD GIVE YOU A -5 STARS FOR HOW LIKELY I AM TO RECOMMEND QBO TO A FRIEND OR COLLEAGUE I WOULD. I CAN ALMOST GARENTEE THIS WON'T BE DONE BEFORE THIS CHRISTMAS OR NEXT CHRISTMAS FOR THAT MATTER.

        BYE QBO. HOPE EVERYONE ELSE FOLLOWS MY FOOT STEPS.

      • Solomon commented  ·   ·  Flag as inappropriate

        Hi All,

        I'm back again, seeing if there is any progress with this. I left QBO 4 years ago because of this issue. I can see they still have not replied or done anything.
        Of course, it being changed to "Under Review" in Mar. 2017 could be encouraging, but that means that it take 5 years(!) for them to under review it. So actual action is probably another several years away, if at all.

        It is really strange, as:
        - This is such an obvious design flaw for a product that is supposed to allow people to work together
        - Thousands have been officially complaining about this over 5 years
        - Intuit support and sales people have told many of us many times, that they would make sure this got escalated and addressed.

        Oh well. I'll see you in a year, when I check back again. :(

      • Kim commented  ·   ·  Flag as inappropriate

        I would like more flexibility in customizing access to checkbooks. We have an assistant that helps with deposits and our general checking account; however, they should not have access to our employee information and payroll account checkbook.

      • Hamdani Bin Amin commented  ·   ·  Flag as inappropriate

        I want my company administrator should not have access to Subscription information. Because I am running multiple client as Master Admin. If I started to create Company Admin, then the company will able to see my cost.

      • Sam Fragello commented  ·   ·  Flag as inappropriate

        So the top request has over 6000 votes and they just now claim it's "started".
        I guess that means that we shouldn't expect to see this happen in our lifetime. Sad

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