Account Maintenance in the Mobile App
There is no current way to downgrade licenses if a customer needs to.
this is really unhelpful i was advise i could download the data and then re-import most of it into a new account however this could not be done for journal entries and any invoices you have previously match would have to be re matched.
Meaning i would have to go through and redo lots of work for a client. this is really not suitable as if you did not go through and redo all the transactions or journals the balance sheet would be wrong not great when you need information to be correct for reporting purpose for example to HMRC.
Customers might need to downgrade but to have to go through all previous transactions for example and rematch them this would take a long amount of time especially if your have 2 or 3 years worth on the old licenses you would expect in this day and ages that Intuit would have a way of migrating data to a new account, i can understand losing some functionality in certain area that might have been available on say the plus version if you downgrade to essentials but not to have to redo basic data.
Users overwhelmingly want a better way to manage their account and subscription within the Mobile app. Tons of pain for our customers to be forced into the browser to cancel.
Daniel Mak commented
CAnnot agree more to what Kleran has said. However, downgrading is available for US but not for international accounts which is grossly unfair and unacceptable.