QuickBooks Invoice Payments Portal
719 results found
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The receipt says "You Paid...." Who paid?
Add the customer name to the receipt, otherwise the receipt is useless if one must prove payment. It says "You Paid."
Who's "you?"7 votes -
On my Android phone, entering the credit card number, the cursor kept switching back, screwing up the number. Long-standing issue, persists.
Does anyone read these complaints? On Android phone (at least, maybe iPhone too), credit card input has been screwed up for at least months, maybe years. How about addressing the issue?
1 vote -
2 votes
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You could require an answer to "Debit" or "Credit" before filling in card info.
The form resets when a user switches card type – "debit" or "credit". Then they have to re-enter info. You could require a "debit" or "credit" choice prior to card info so that an oversight mistake is less likely.
2 votes -
2 votes
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Customer email/address on subcustomer invoice
When I bill a subcustomer (even with "bill with parent customer" marked), I have to manually enter the email and mailing address of the customer. This should autopopulate unless edited otherwise.
3 votes -
Not allowing copy-paste for account numbers is an anti-pattern. Don't be stupid and force us to make data entry errors.
Allow copy-paste to avoid data entry errors. This is computing 101. Disabling copy-paste is:
a) a barrier to accessibility,
b) a source of data quality issues
c) antisocial and anti-consumerI will not use your service again until this idiocy is fixed.
9 votes -
Please provide an accurate invoice upon completion of service. I only received a work order and no additional paperwork.
When the techs finished service I had to ask for a paper invoice. They could not provide one for me with the amount that we would owe.
1 vote -
Contact information should be on the invoice
The complete vendor contact information should be on the invoice, this will expedite issue resolution
3 votes -
Add Memo Line
Add a payment memo line for the payor (and payee). So I can notate "June 2022 service"; "July 2022 service"
9 votes -
Printed receipt should include last 4 digits of CC used
Printed receipt should include last 4 digits of CC used. Its on the emailed payment receipt but not on the printed receipt. Also the printed version should be attached as a PDF to the email confirmation.
14 votes -
Clearer invoicing
My wife and I have been Alpine Springs customers for about two months. In that time, we've gotten perhaps six 5-gallon bottles. The service has been fine, but we received our first invoice this evening. It was only for two bottles and was purportedly a reminder for an invoice that was due two weeks ago. I paid promptly, but still don't know where our account stands or what other invoices may be unknowingly delinquent.
2 votes -
Put a Done button on the payment receipt page. Eliminates ambiguity.
There are 3 actions available. Two had options: receipt or invoice.
The third, implied, is "close the page because you're done". Every action on a page should have a control related to that action: that's basic UI design.
2 votes -
Include Phone number and customer email on the invoices. Also give the option to include the notes from customer intake information.
If you can somehow include Phone number and customer email on the invoices. Also give the option to include the notes from customer intake information in the customer data base when customers are input into the system. For example: When putting an estimate or invoice together, we have to back out of the invoice, go into customer info and copy and paste information and go back into the invoice. The customers information is usually input at time of appointment booking. I don't create an invoice until day of service. Having to back out of estimate or invoice to copy and…
2 votes -
The invoice should show the specific dates, i.e. 5-1-22-to 5-31-22, not just 'monthly fee'
The invoice should show the specific dates, i.e. 5-1-22-to 5-31-22, not just 'monthly fee. Thank you.
3 votes -
Fix tab ordering
When tabbing through the boxes, it the first several as expected. However, the last line was broken.
On the last line was NAME, then ZIP. However, when tabbing, it went to ZIP then NAME. Ew. Please fix that. Thanks!
2 votes -
Add student name field
Add student name field
1 vote -
Neither the receipt for payment nor the invoice file names includes the date issued. This should be automatic.
Neither the receipt for payment nor the invoice file names includes the date issued. This should be automatic.
2 votes -
Do not clear fields when switching between debit and credit
Sometimes I forget to click credit first and when I do, it clears out the entry fields. So then i have to reenter the data. Alternatively, force the user to choose the payment method first, and then show the fields.
3 votes -
Incorrect Tabbing Order in Form
When I tab from the Name field I expect to go to Zip. Instead, one of the hyperlinks in the text below is selected. I didn't take a screenshot so I cannot tell you exactly which link it is. But you'll see when you test out the tabbing functionality.
1 vote
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