QuickBooks Online Feature Requests

Welcome to the QuickBooks Online Feature Requests forum. Please look through the submitted requests and vote or create your own suggestion that others can vote on. Make sure to give us plenty of detail so we can better understand the problem. It is not guaranteed that any suggestions will make it into the product, but it will help us identify the features you want most.

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  1. DOWNGRADE!

    The option to upgrade and down grade with relative ease. This is a big down fall for me with QBO. I've never heard of not being able to downgrade because of technical issues. Thanks, Brandon

    42 votes
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      0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
    • Cancel Subscription

      CANCEL MY SUBSCRIPTION!!! The help instructions to do so are not correct?! Provide a way out.

      28 votes
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        0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
      • 27 votes
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          1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
        • Customized Client Language

          I would like to suggest that when you setup a client, that you can chose the language that this client will use for all types of forms and communications that would be independent of what language you chose your client to be in. I live in a Bilingual area (french/english) and I need to be able to offer forms in either language for my clients. Included in this, there when you chose the language for the client, it should also select the proper form with personalized messages (in french or english). The current way of changing the client language is…

          27 votes
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            1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
          • Customer Account Numbers

            I would like to be able to give customers account numbers and be able to have the account numbers as an customization option on all reporting.

            23 votes
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              2 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
            • Category Field

              Please add a category field for customers.

              20 votes
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                1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
              • "Feedback" button gets no feedback from customer service

                When you have a "Feedback" feature built in to the system, please could you actually acknowledge and address any problems raised using this feature, instead of just sending an automatic email reply saying you received a "comment". If the comment is actually a complaint, or notice of a bug or error or ongoing problem, please contact the customer with a fix or at least an update. The only other way to get any problem addressed is to spend hours and hours on the customer service line which is not practical for any business. If you offer an online service for…

                20 votes
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                  0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                • accept estimates online

                  Allow clients to accept estimates online

                  20 votes
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                    0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow Companies To Quickly Search Ship To Addresses

                    Provide a quicker or easier away to access "Ship to" addresses. I run an appliance delivery company and I provide warranties I wish there was an easier way to keep up with my customers whom have warranties or not, and addresses i have serviced for them.

                    19 votes
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                      0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                    • Export Customer Statements to Excel

                      Would like to export Customer Statements to Excel format

                      17 votes
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                        0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                      • Appointments & Scheduling

                        My business is completely appointment based, currently I have to use two different systems, quickbooks for all the financials (invoices, payments, receipts, etc) and Square Appointments for all of my scheduling and calendar functions. I would love some way to schedule appointments directly in Quickbooks and bring everything under one roof.

                        17 votes
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                          0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                        • Printing Customer and Vendor address labels

                          The holidays are around the corner and it would be wonderful to be able to use Quickbooks Online to print customer address labels for greeting cards.

                          15 votes
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                            1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                          • add the option for customers to e-sign/approve estimates.

                            Please add the option for customers to e-sign/approve estimates that are e-mailed to them, and assign a QuickBooks user to receive notices of these approvals. It would be nice if there was a link to the estimate online rather than an e-mail attachment, and, when the customer opens the link, they could see a prominent APPROVE button. When they click the APPROVE button, it opens a place for the person to type their name with some sort of statement that says their typed name is indicative of their signature and the date automatically populates on the form.

                            Moreso, it would…

                            14 votes
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                              0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                            • Scheduling

                              Scheduling is the next logical step. The add on's just don't work and google causes too much redundancy. Being able to choose a customer, a time, an employee, and a duration would be huge. Over a course of time tying it into invoices, time-cards, even reminders for AP would extend the usefulness of QBOL to the point that no other software would be needed.

                              14 votes
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                                1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                              • Error 9999: When there is an error 9999 and the source of the error is in your code, I suggest better customer support to fix the problem.

                                Have a way of escalating to support personnel who can track and explain the status of a fix in progress!
                                Currently the response i get is we have a problem on our end and we will fix it when we can, in maybe a week or two, because we're kind of busy.
                                Not good form.
                                Not good business.
                                And certainly not good service!

                                14 votes
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                                  0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                • White labled email branding

                                  It would be nice if when emailing invoices etc., you could set the email that it came from, e.g. you're own email address rather than Quickbooks-email@intuit.com. This way customers could click reply to emails if there were any queries. Also, it would be nice to remove the Quickbooks branding from the bottom of the email as it would provide a more professional looking invoicing system.

                                  14 votes
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                                    2 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                  • customer PO number search

                                    enable search by customer reference / PO / number.

                                    13 votes
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                                      0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Convert Invoices back to Estimates

                                      There are times when a customer cancels a job before it gets started, but the employee has already converted the job from an estimate to an invoice. I would like to have the option of converting invoices by to estimates or copying invoices by to estimates instead of having to delete or void a job we may get done the line and have to remember what the charges.

                                      12 votes
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                                        0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Chip Reader Compatible with QB Online

                                        Why is it that almost a year past the credit card companies being required to have chips in their credit cards QBO does not have a chip reader that works with QB Online? It puts all the liability on me as a small business if there is a chargeback or fraud. Not fair! For now, I'll keep my card terminal from another company and just put in my payments manually in QBO.

                                        10 votes
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                                          0 comments  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
                                        • link QBO with google calendars so we can schedule appointments with our customers

                                          link QBO with google calendars so we can schedule appointments with our customers

                                          10 votes
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                                            1 comment  ·  Customer Care  ·  Flag idea as inappropriate…  ·  Admin →
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                                          QuickBooks Online Feature Requests

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