David RenwickDavid Renwick

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      Thank you so much for your feedback on sales form customization in QuickBooks. We acknowledge that we have a ways to go, but we’ve staffed this feature and are making headway.

      Right now, we have two versions of form customization running in parallel. In our newest one, we just released a beta of style import, wherein you can bring any *.docx based invoice template and use it in QuickBooks. You may access this feature by going to the gear, then clicking “QuickBooks Labs” > “Import Style.” Not on this version? We are moving people every month and enabling you to keep your old form too! Your default will change to start, but you can always revert to a frozen version of your old form without editing capabilities if you’d like.

      Lately we’ve been working on the print infrastructure to ensure you can print larger batches and render PDFs faster, invoice…

      David RenwickDavid Renwick commented  · 

      CALL 800-488-7330
      Your company ID is located under:

      Gear Icon in the top right hand corner -> Account and Settings -> Billing & Subscription.

      Don't waste your time with the support agents, they have agreed with me in the past that we are right, and there is nothing they can do to help with a majority of the concerns of this thread.
      I believe this is the top voted concern on this entire forum, and as I previously posted, the last QBO comment was in 2015.
      Did I mention that they are raising their prices?
      Ask for a manager.

      David RenwickDavid Renwick commented  · 

      yea, really? last QBO reply to this frustration was in 2015? Someone needs to get sacked.

      David RenwickDavid Renwick commented  · 

      Yes,
      I just got off the phone...Call customer support and ask for a manager. Then, give them hell. It is the best way to have your voice heard, as this forum hardly works. I filled a thread out in detail about column width adjustments, only to be notified today via email that
      "While we are constantly evolving our products to provide you the best possible user experience, we do not anticipate a change to this product behavior in the immediate future"
      This is bullshit.
      Oh, and guess what, they raised their rates too!!!
      Yes, I've been a customer since the very beginning. Now, I don't have the freedom to invest in alternative software. They have me over the barrel, and I'm pissed.

      David RenwickDavid Renwick supported this idea  · 
      David RenwickDavid Renwick commented  · 

      Hello,
      Ugg....after spending 2+ hours on the phone with Tech Support, I am sad to say, that all of my complaints from the last 2 years of being a plus subscriber still have not been fixed. (Actually I've been a subscriber of plus since the beginning of QBO), but the issues I struggle with come from your "roll outs" of new options, which usually tend to just create more nightmares that they solve....very dissapointed customer...used to be satisfied because I thought that my concerns would eventually be addressed, but after 5ish years, I'm really feeling frustrated.
      -FIX THE DAMN COLUMN problem on invoices. I DO NOT NEED HALF A PAGE OF SPACE TO INDICATE A QUANTITY VALUE,
      AND THREE WORDS
      OF COLUMN SPACE
      TO DESCRIBE MY
      PRODUCT. IF YOU
      WERE A PROFFESIO
      NAL BUSINESS, HOW
      WOULD YOU FEEL
      SENDING INVOICE
      S TO CLIENTS THA
      T LOOK LIKE THIS!
      !!@!!@!!!@!@@#(&(%$&_#*)%*#)*%$#)$%*){ YOU.
      SO SICK OF THIS
      &$*%(*.
      NO, I'M NOT REC
      OMMENDING QB
      O TO ANYONE
      EVER AGAIN, AN
      D MAY GO BACK
      TO DESKTOP.
      GOT DAMMIT
      WHAT A WASTE
      OF THOUSANDS
      OF DOLLARS AND
      YEARS OF MY EFF
      ORTS.
      I DON'T CARE AB
      OUT SOME STUPID
      INTERFACE IMPOV
      EMENTS, FIX WHA
      T MATTERS. MY AC
      COUNTANT HATES
      QBO TOO, AND THA
      T SAYS SOME
      THING.

    • 1 vote
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        David RenwickDavid Renwick commented  · 

        And, when you select "client is subclient" when creating a new client, the auto fill is awful. It puts both names in both bill to and ship to, and so on every invoice for the last 5 years, I've had to delete the auto fill content to suit my needs on every invoice....so stupid. Yes, I've tried adjusting the bill to and ship to information, client names, everything, in the create new client box...doesn't work. So frustrated, thinking about going back to Sage...but their interface sucks. They know accounting, you don't. You know how to make a program user friendly, they don't. I'm gonna shoot myself, or go back to pen and paper ledger accounting....and yes, I'm tech savy...that's why I want QBO to get with the program.

        David RenwickDavid Renwick shared this idea  · 

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