Please send reminders before a late fee is charged. It seems punitive.
before a late fee is charged. It seems punitive. A simple second round of emails with the subject “avoid late fees, pay today” would be helpful!
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Fiona Parsons commented
A gentle reminder if we are to be charged a late fee. As of now, a notice goes out one time at the beginning of the month. 30 days later a late charge is added. Life happens. My son received a cancer diagnosis and there was a whirlwind of activity for two weeks. I have never had a late charge. I agree with the original posters sentence. It does feel punitive.