Allow customers to make partial payments. Forcing full payments will drive customers away from using this payment method.
Users should be given the option of paying either the full invoice amount or making a partial payment.
If a user wants to make a partial payment and inadvertently ends up hitting the "pay" button in the current system, the merchant has to issue a credit for the overpayment, or deal with an upset customer.
This creates more headaches and paperwork for the merchant.
Even if a credit is issued, the merchant loses some customer good will. Also, customers who feel that the Quickbooks payment system is forcing them into making full payment amounts will stop using it.
12
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John Ewalt
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