"View Invoice" in email should be View and Pay Invoice. Then links should be either to pay it or view it then pay.
In the email from QBO, instead of "View Invoice" link, it should be "View and Pay". Then the next option after selecting that is to either Pay the invoice (without viewing it) or View it then pay it. This reduces the number of clicks a customer has to go through to pay the invoice. Most of my customers know it's coming and what it's for, especially my value based pricing customers. Let them pay without the hoop jumping!
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Theresa Sutter
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