How can we improve your experience paying invoices online?

Allow past due amounts to be included in current invoice via Merchant Services, then the customer will be able to pay full amount.

The email sent to customersvia Merchant Services only shows current invoice total, even though the actual invoice shows past due amounts. Also, Merchant Services will not allow customers to pay amounts greater than the invoiced amount.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • RogerRoger commented  ·   ·  Flag as inappropriate

        YES!!! Please Implement this. It's such a big deal that we are currently researching other cloud-based accounting systems that already do this. Would prefer to avoid the transition headache, but this feature is VITAL!

      • Cary ReneauCary Reneau commented  ·   ·  Flag as inappropriate

        Exactly! If a customer does not open the invoice, they will not see the past due balance. The email only shows the new invoice amount in the body of the email, making it very confusing to the customer. Either don't include the amount of the invoice in the body of the email (forcing the customer to open and read the invoice), or add two fields in the body of the email, showing "Past Due Amount" and "Total Balance Due" to go along with the New Invoice Amount. I'm very surprised that this has not been address by now.

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