I suggest you ...

Customer "type"

Dear Sir or Madam,

Why is the "customer type" feature missing in Quickbooks Online? It is such a basic feature that I'm shocked to hear that you forgot to include it in the Online version! I'm considering cancelling my subscription. The ability to categorize customers is so basic, and with your "location" and "class" function it just cannot be done. As your support staff explained to me, these features only allow to categorize transactions, not customers. But I need to run reports for certain customer groups, and I certainly do not want with hassle of selecting a "location" or "class" on every single invoice we issue. That's just nuts.

I hope you have this in your development pipeline and will be able to release it soon.

Sincerely
Martin Heimann
Orange Translations Ltd.

218 votes
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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    68 comments

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      • RyanRyan commented  ·   ·  Flag as inappropriate

        This will keep me from using qbo. This, along with not having custom fields.

      • DebMarshallDebMarshall commented  ·   ·  Flag as inappropriate

        I am a new user to QB Online, having used other offline versions, and this oversight of basic accounting needs surprises the heck out of me. I probably would NOT have chosen QBonline had I known (and a few other glaring oversights in the online version!)

      • Anonymous commented  ·   ·  Flag as inappropriate

        The 'customer type" is a huge issue!! This needs to be added ASAP! I have to balance certain Customers expenses to a GL. I now have no way to do that! This is a major problem for me.

      • javierjavier commented  ·   ·  Flag as inappropriate

        is there an app that can supplement the fact that QBO designers failed to recognize the importance of having customer types?

      • CharlotteCharlotte commented  ·   ·  Flag as inappropriate

        Totally agree. I use customer type to identify groups of customers to whom I may need to send a specific email. Without this I am stuck. A big limitation.

      • brianrose91@gmail.combrianrose91@gmail.com commented  ·   ·  Flag as inappropriate

        I have several types of clients and it would be good if I could sort and report them by type. I was able to do this in the desktop version and it was very helpful. Specifically I have subscription clients and it was nice to be able to see where I was with A/R on these clients in a glance.

      • MichelleMichelle commented  ·   ·  Flag as inappropriate

        Absolutely need customer type. This is a showstopper for me. We use customer type to delineate how a customer found us ... helps us with our marketing. We run monthly reports to show where our work comes from. Not only that, it helps me determine what our marketer is paid on and what they are not. Without that I'm sunk. Please let us know when this will be available in Online.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please add ability to assign Customer Type to customer card during set up. This is especially frustrating for those transferring from QB desktop as we seem to be losing all this data. Being able to report by customer type is really important....

      • Eric BurnsideEric Burnside commented  ·   ·  Flag as inappropriate

        Allow for customer segmentation or categorization by adding a customer type field, and allowing users to assign their customers or clients to different categories.

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