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QBO Needs a Downloadable Backup and Restore!

We just found out that Intuit does not keep backups of our accounting data online so that we could not restore our company to a previous point like we used to be able to do in the desktop version. We find this unacceptable and at this time we would not recommend QBO to anybody based on this major flaw.
These are only a few reasons why restoring to a previous point may be necessary:
1) Angry employee changes/deletes transactions maliciously before quitting
2) New bookkeeper decides to rename all the accounts to a system they like but that confuses the rest of the company and transactions are placed in wrong places
3) Employee decides to go through all transactions of a certain type and change them, then realizing it was a mistake after having spent days working on it

I've seen all of these myself over the years. How many other scenarios there are where you wish you had a backup to restore to?

We've been using QBO for a couple years and I have to say I always assumed there would be backups of my data like all good cloud services provide. I've spoken to several support reps about backing up my data and they tell me that Intuit is not responsible for my data and I would have to recreate all transactions if something happened to them. I've tried using the Export feature to create backups but it's cumbersome since it requires Internet Explorer. How is this not a feature already? With the desktop version we'd backup every few times we closed the company files. If you don't want to store the multiple backups, how about giving us a single click option to download a backup, plus a feature to restore to a backup from file? Or even better a way to simply roll back to a previous date.
QBO needs to implement a downloadable backup. The backups that Intuit makes and keeps are just for the sake of maintaining the current data. But there's no historical backup you can reference if you want to roll your file back to a previous version, e.g. after you made many significant changes and need to undo them. This is a major issue and might force us to leave the QBO product.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • melissamelissa commented  ·   ·  Flag as inappropriate

        Having a backup is basic business continuity. That this product is marketed for businesses without this feature is a major oversight on QB's part. I am leaving this platform because of this. I cannot, in good conscience, use this program for my business. I was told by customer service that I could go through a 7 day process where a QB team member will make a backup on my behalf, but that it would be readable by their desktop version (which I would have to pay for) only.
        I am disappointed more than anything. If I had known this from the beginning I would never had made the laborious switch. Please please quickbooks listen to everyone here on this topic.

      • melissamelissa commented  ·   ·  Flag as inappropriate

        Please provide basic business continuity for quickbooks online by allowing exports, backups and restores from within the QB online platform. without requiring someone to buy a quickbooks desktop product from you.

      • m5financem5finance commented  ·   ·  Flag as inappropriate

        Add the ability for a customer to create a backup on the company's data on a local PC, and be able to restore the company's data from a local backup copy, similar to what is available in the Desktop version. It is shocking that this capability is not available.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Crazy this is not available. I am rethinking using quick books all together because of this one MAJOR flaw. I would like to know what the future plans are for this ASAP.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We REALLY need a way to manually backup or be able to use some kind of restore point. If for example a mistake was made and I need to go back... how do I do this? if an angry employee quit and decided to delete everything HOW DO I GET THIS BACK? its seriously making me rethink using QBO. If you can please let me know what the future plans are for this I would reaaally appreciate it. Please implement some kind of backup/restore features.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Enable QBO to automatically back up to a CSV file each evening. That would allow a local backup, but also would allow a company to check history, or go back to an earlier date if needed.

      • Mike AppoloniaMike Appolonia commented  ·   ·  Flag as inappropriate

        I couldn't agree with this request more! I was stunned to learn there are no restore points. Scary. For example, our company had to alter the ship to address on many invoices, which for some reason caused the link to payments for those invoices to be deleted . Obviously changing ship to addresses should not delete the relation to the payment. Anyway, recreating those payments was a major problem that could have easily been repaired by restoring a backup.

      • Scott MooreScott Moore commented  ·   ·  Flag as inappropriate

        this is it for me. I need to find another solution. You mean I can't backup my financial data? No backup? I have no local copy? No local backup? WTF? This is ludicrous.

      • Whitney BoeWhitney Boe commented  ·   ·  Flag as inappropriate

        This is really terrifying that there is no backup/restore function for QBO. Seriously, I may have to go back to a desktop version until this is added.

      • Albin RonstromAlbin Ronstrom commented  ·   ·  Flag as inappropriate

        No Backups and No Undo Button? There should be an undo button. And backups should be an automated feature. (daily, weekly, Monthly) One should be able to set the frequency of the back ups, the frequency of over writing back ups, the frequency of a master back up (archival), and some type of email letting you know when a backup is available for downloading. An Undo button would be very helpful also.

      • Anonymous commented  ·   ·  Flag as inappropriate

        QBO is not compliant to CRA thus need to keep our data in Canada, and allow us to make a backup.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I need to have a restorable local backup of my data from quickbooks online. My company is closed but there may be some ongoing unidentified issues for which i will need to get back into the data. But don't want to continue paying for quickbooks online unless I need to access this data. How can a get a restorable backup so that if i ever need to get back in, I can resign up for quickbooks online, restore my data, and have access to the in depth items that i need. I can't just print reports,, as I might need tranactional data, going back deveral years.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Using the cloud is great, but I need to create a local copy (backup) of my entire quickbooks data. When I attempt to do that it requires using Internet Explorer. First of all, I use a Mac, so Internet Explorer isn't even an option, but even if I used a PC, I wouldn't be using Internet Explorer. And I am not alone. Only 7.8% of users are using IE. http://www.w3schools.com/browsers/browsers_stats.asp. How about supporting other browsers?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'd like to be able to backup my company data, like we could in the desktop QuickBooks. For example, if I make a change to an account, there is no way to revert back in the online version. Thus, any major changes are risky.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Snapshots of comapny data. It would be great to bea bale to roll the company to a previous time. In the desktop version it was very simple to restore a backup if a mistake was made and the integerty of the data was compromized.

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