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QBO Needs a Downloadable Backup and Restore!

We just found out that Intuit does not keep backups of our accounting data online so that we could not restore our company to a previous point like we used to be able to do in the desktop version. We find this unacceptable and at this time we would not recommend QBO to anybody based on this major flaw.
These are only a few reasons why restoring to a previous point may be necessary:
1) Angry employee changes/deletes transactions maliciously before quitting
2) New bookkeeper decides to rename all the accounts to a system they like but that confuses the rest of the company and transactions are placed in wrong places
3) Employee decides to go through all transactions of a certain type and change them, then realizing it was a mistake after having spent days working on it

I've seen all of these myself over the years. How many other scenarios there are where you wish you had a backup to restore to?

We've been using QBO for a couple years and I have to say I always assumed there would be backups of my data like all good cloud services provide. I've spoken to several support reps about backing up my data and they tell me that Intuit is not responsible for my data and I would have to recreate all transactions if something happened to them. I've tried using the Export feature to create backups but it's cumbersome since it requires Internet Explorer. How is this not a feature already? With the desktop version we'd backup every few times we closed the company files. If you don't want to store the multiple backups, how about giving us a single click option to download a backup, plus a feature to restore to a backup from file? Or even better a way to simply roll back to a previous date.
QBO needs to implement a downloadable backup. The backups that Intuit makes and keeps are just for the sake of maintaining the current data. But there's no historical backup you can reference if you want to roll your file back to a previous version, e.g. after you made many significant changes and need to undo them. This is a major issue and might force us to leave the QBO product.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Anonymous commented  ·   ·  Flag as inappropriate

        What is the point of having mobile uploading of receipts in the field when you can not get them downloaded in a backup or conversion to QB desktop. If you want a backup of these you have to print one at a time. No time savings in this online program if you are interested in keeping decent backups of your data. Thank you OB online, I am looking for something better.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree, They do this on purpose so that you are married to them forever. They don't want to make a good offline backup or conversion. It is so obvious.

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        If we are responsible for our own data, then we need to be capable of fulfilling that responsibility. We definitely need backup ability! Very disappointing.

      • leelee commented  ·   ·  Flag as inappropriate

        BACKUPS ARE NEEDED...NOW!!

        I learned a very hard lesson today. We downloaded a series of transactions from Chase and somehow it added transactions from 3 years ago. It will take 8 hours to fix this of we're lucky, all because you have NO BACKUP OF DATA.....INSANE!!

      • leelee commented  ·   ·  Flag as inappropriate

        BACKUP OF DATA

        It seems there is no provision to backup data with QB ONLINE? How can this be? If my data gets corrupt or a hacker or disgruntled employee erases data, you have no provision to provide a backup of my data from an hour, day or week or year before?

        Backup of data in 2015 is SOP for any cloud service. WHEN can we expect this? How can our most sensitive data not be backed up??

      • DanDan commented  ·   ·  Flag as inappropriate

        This is so essential! Sometimes work takes people to places where they can't get online! LET US HAVE OUR OWN DATA!

      • DanDan commented  ·   ·  Flag as inappropriate

        Absolutely! Backups are the only safety in digital data. This is simply elementary for anyone dealing with anything in computers.

        And YES TO THE ONE-CLICK DOWNLOAD! Especially if QB says they aren't responsible for our data! With a hefty monthly subscription, at least they should give us the tools to be responsible for our own data. Without a backup and the ability to easily download data, QB Online is begging for disasters and pain!

      • Anonymous commented  ·   ·  Flag as inappropriate

        I can only echo the comments below. One can only imagine that QBO has been designed by a junior IT analyst and rushed into production without any QC procedures. How can it ever have reached public relase like this??? How can Intuit think that any accountant who wants to keep his professional reputation (and PI!) intact would ever recommend such a product???

      • Anonymous commented  ·   ·  Flag as inappropriate

        for any good accounting practices, being able to have a backup is paramount for the success of any business.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Ability to create a backup file (export) to QuickBooks desktop... QBO US version offers....

      • Christine KovashChristine Kovash commented  ·   ·  Flag as inappropriate

        QBO has become a very unstable product since the addition of unimportant things like colors and graphs that add no value. I want to be able to select a bill on Bill Pay and have the resulting payment & vendor correct. That is not the current status of QBO.

      • Jo LandersJo Landers commented  ·   ·  Flag as inappropriate

        I am using QBO b/c some of my clients are. But I won't consider moving my own books to the online system until there's a solid backup process in place that doesn't require owning a copy of the current-year desktop version to use.

      • Mersades PetersenMersades Petersen commented  ·   ·  Flag as inappropriate

        They were capable of resetting mine after an odd error so I feel like this is some kind of control factor. In my mind, their only gain from this ineptitude is possibly making certain that we can never switch to another company using save files... but jealously guarding our information won't completely deter someone determined to snub them.

        I've been on the look out for a different cloud based software ever since I discovered this issue and you can bet that I won't be very loyal until it's resolved.

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